We would like to draw your attention to the importance of regular maintenance and servicing to keep your instrument working and in first class condition for many years. Therefore, we are pleased to be able to offer you a wide selection of service programs listed below.
Ensure your metrology instrument is in peak condition with one of Veeco’s service programs
BRONZE
SILVER
GOLD
PLATINUM
A. Routine preventative maintenance visit carried out in accordance with laid down work instructions.
B. Telephone Support.
C. No spare parts or consumables are included, however a 20% discount will be given off Veeco List Price for all spare parts used during the duration of this contract.
Note: Consumables are charged at Veeco List Price
A. BRONZE +
B. A service fault call-out: Average response time 24hrs during covered hours. All travel and associated expenses are included.
A. SILVER +
B. All defective parts will be either replaced or repaired at no cost.
A. GOLD +
B. Unlimited service fault call-outs including associated travel time and expenses.
C. One day applications training including associated travel time and expenses (non applicable to DEKTAK products).
D. All spare parts used during the PM and the service fault call-out visits will be replaced at no cost. Consumables are charged at Veeco list price.
BRONZE PREMIUM
SILVER PREMIUM
GOLD PREMIUM
BRONZE +
One day on site user training. This training will be performed following the PM, during the same visit.
SILVER +
One day on site user training. This training will be performed following the PM, during the same visit.
GOLD +
One day on site user training. This training will be performed following the PM, during the same visit.
Best effort to provide customers with loan parts in the event of any faulty items having to be sent to the USA for repair.
Download pdf file